Frequently Asked Questions
Do I need to register to place an order?
What size should I choose?
The item I wish to purchase is out of stock, when will you receive further deliveries?
How much will I be charged for shipping?
How do I return an item?
How long will it take for my return to be processed?
How long will it take for a refund to appear on the balance of my card?
Is it possible to reserve items online?
How safe and secure is shopping at Garment Quarter.com?
How can I report a technical problem with Garment Quarter.com?
No, you can place an order without registering. However, if you do register with us, you can also benefit from the following:
- Proceed through Check-out faster when making a purchase
- Check the status of your orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (For shipping to multiple Family Members or Friends, perfect for Christmas gifts!)
- Create an online Wish List for your favourite products
Please see our size guide. If you require further help with measurements, please do not hesitate to contact us by email.
Please email [email protected] and we will endeavor to provide you with further delivery updates
For full shipping information please click here.
Please visit our returns page for information.
We offer free returns within the UK only if you request a return label within 7 days of receipt of your order.
Please ensure when returning items, the postage receipt is kept until the return has been fully processed. We also advise that Special Delivery be used when returning items of higher value.
Garment Quarter cannot be held responsible if returns from outside of the EU become held in customs. Any charges applied due to this will need to be paid for by the Customer.
PLEASE NOTE - Underwear items (Boxers/Briefs) & Earrings are non-returnable due to hygiene reasons. Fragrances will only be accepted as a return if returned in original condition (full packaging including sealed in plastic wrap). Please refer to our Terms & Conditions section for full details.
We aim to process returns within 7 working days of receipt and will notify you by email once this has been completed. If you have not heard from us within 7 working days, please email us and we will look into this for you. Please note that during busy periods (i.e. Christmas), there may be minor delays in processing returns, however, we will keep you updated on the progress of your returns.
We aim to process all returns within 7 days of receipt, and you will be notified once this has been completed. It can take 3 - 5 working days for the refund to appear on the balance of your card. If it has not appeared on the balance of your account after 5 working days please notify us by email.
Please call or email Customer Services with any hold requests.
You can shop safely and confidently with us. We use a very strong 256 bit encryption SSL protocol to ensure that all personal data sent from your browser to our servers cannot be viewed. Credit card details are always encrypted and never stored on our servers.
We do our best to ensure that our site works on all major browsers (e.g. Internet Explorer, Firefox, Chrome and Safari), but if you find a problem we would be very grateful if you could let us know. Please email [email protected] including a short description of the problem.