TERMS AND CONDITIONS

 

Orders

• All items displayed on www.garmentquarter.com are available for worldwide purchase

• All items are priced in £GBP and are inclusive of VAT
  

• All orders are subject to availability and confirmation of order price

• All our on-line prices are identical to prices as advertised in-store

• All orders are subject to a standard pre-authorization check on your payment card to ensure there are sufficient funds available to cover the transaction

• All orders are subject to standard payment card security checks to ensure customer protection is upheld. It is at the companies’ discretion whether an order has passed these security checks and you will be notified of any delays in dispatch

• All orders can be dispatched to a different shipping address if requested, however, it is at the companies discretion whether this request is upheld

• If you wish to cancel your order, please email customerservices@garmentquarter.com or contact us here by 2pm (GMT). Your order will be refunded in full including any postage costs applied

• All orders placed before 3.30pm will be dispatched the same working day (Monday – Friday only) once accepted. We aim to dispatch all other orders the next working day

• All payments made by Credit/Debit card are taken by SagePay, a secure online payment site that fully protects all credit card details given. We only have access to the payment amount as confirmed by yourself

• Payment can be made directly via our website via the following methods:

    VISA Debit, Visa Credit, Visa Electron, MasterCard, Maestro, Switch, American Express (AMEX), JCB & PayPal

• All orders require a signature upon delivery; therefore, orders cannot be left without signature. If you reside in a student address where access is limited for delivery companies, please take this into consideration when placing your order

• The item(s) dispatched are our responsibility until they are signed for upon delivery. If you authorize for a different signatory or shipping address, you then accept that evidence of proof of delivery and the responsibility of that item is transferred to yourself

• If nobody is available to sign for your order, a calling card will be left, and the order returned to the local depot

• As orders require a signature upon receipt, it is recommended P.O. Box addresses be NOT used as Shipping Addresses. If a P.O. Box address is used, this is at the risk of the customer, and GarmentQuarter cannot be held responsible for any lost/damaged orders

• All clothing items will be presented in any applicable packaging and wrapped in tissue paper

• All accessory items will come with any presentation boxes/cases/bags as suitable for the product.

• Gift Wrapping is available at your request, however, this may not be possible during busier times i.e. Christmas

• Fragrances once removed from their sealed plastic wrap are non-returnable.

• All earrings are non-returnable due to hygiene reasons

• All underwear items are non-returnable due to hygiene reasons

• In the event of any pricing errors, we will notify you and give you the option to cancel the order, or proceed at the corrected full price

 

Gift Vouchers

• Gift Vouchers can be purchased directly from www.GarmentQuarter.com or in our Bristol store.

• Gift Vouchers can be redeemed against items available at www.GarmentQuarter.com and in our Bristol store (please see Store section of our website for address details). Gift Vouchers can also be used for Store Mail Orders. In order to do this, you will need to inform us of the item you wish to purchase. This item will then be placed on hold and we will ask you to return the Gift Voucher to us through the post. Once received we will process the order and dispatch the item.

• Gift Vouchers can be purchased at any value, up to a maximum value of £500

• Your Gift Voucher will have a unique code applied to it.

• You can choose to send a Gift Voucher to the receipient (by email), or receive the Gift Voucher yourself in order to print.

• You can also choose to have the Gift Voucher printed and dispatched to a chosen recipient (There will be a £1.50 shipping charge applied for this service)

• Gift Vouchers purchased will expire 12 months from the date they are issued.

• We cannot accept responsibility for deleted, lost or stolen Gift Vouchers.

• Please ensure you are careful when entering your receipients E-Mail address as we cannot be held responsible for Gift Vouchers being used by someone other than your recipient. Please ensure your recipient has received the Gift Voucher as it is their responsibility once they have been received.

• Gift Vouchers cannot be redeemed or exchanged for Cash.Refunds on Gift Voucher purchases cannot be claimed in Cash. The value will be returned to the Gift Voucher code originally used. Gift Vouchers cannot be redeemed or exchanged for Cash

• Standard security checks are made on the purchase of all Gift Vouchers, and GarmentQuarter reserve the right to request further information or cancel a Gift Voucher order.

• GarmentQuarter reserve the right to amend these Terms and Conditions, if necessary.

Returns

• Upon receipt of your order, we operate a ‘try on only policy’, which gives you 28 days to notify us if you wish to return your order for a refund. Please notify by emailing customerservices@garmentquarter.com stating your order number and the item(s) you wish to return along with reason for return. Once this has been approved the item(s) must be returned in original condition as received along with a copy of your invoice. Refunds will be processed upon receipt and inspection of the return

• Upon receipt of your order, we operate a 28-day exchange. Please email customerservices@garmentquarter.com or contact us here stating your order number, reason for return and item(s) for exchange. Once approved, items must be returned in original condition along with a copy of your invoice and a note with return/exchange details

• In all cases, items must be returned in their original condition. This includes all packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with

• All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund given

• The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher priced items), and that proof of postage is kept until the return has been completed

• We aim to process all returns within 7 working days of receipt. You will be notified by email once completed

• We do not offer postage refund on orders outside of the European Union

 

Customs and Import

• Any Customs and Import charges that occur will be applied once the order has reached the destination country

• The recipient must pay these charges

• GarmentQuarter have no control over these charges and cannot be held responsible for charges applied

• As Customs policies and import duties differ from country to country we cannot tell you what these charges would be (if applied). We would advise contacting your local Customs Office before placing your order

 

Customer Service

• We aim to reply to all customer enquiries within 24 hours. Please note that our office hours are 10am - 7pm Monday – Friday. Any enquiries received over the weekend will be answered the next working day

 

Faulty items

• If an item is received faulty, please inform us immediately by email, and we will endeavor to resolve this for you as soon as possible. Any postage costs on returning faulty returns will be reimbursed once we have deemed that the item is faulty

• GarmentQuarter reserve the right to return an item to the manufacturer for an inspection/second opinion. This is subject to a maximum 6 - 8 week result period where we will notify you of the outcome (Please note this may include an extended delay due to overseas National Holidays/Breaks)

• All items must be returned along with proof of purchase

• We are unable to accept any items that may be potentially faulty after a 12-month period. Acceptance for inspection is not guaranteed and each return is considered on a case-by-case basis

 

Sale

• Further discounts are applied at the companies’ discretion

• If an item is further discounted within 7 days of placing your order, we will honor this discount and refund the difference. In order for this discount to apply the exact item (size, colour & style) must still be available for purchase from our website

 

General

• Zagal Ltd t/a GarmentQuarter and related services are made available to you under the following Terms & Conditions and any other rules as stated. Please ensure that all T&Cs are read carefully before placing your order.
• We may modify our T&Cs from time to time at our own discretion. Changes made after you place an order will not affect that order, unless law requires us to.

• In order to place an order at www.garmentquarter.com you do not need to register, however, you will need to supply specific details including: 

          - Your full name

          - Telephone number

          - Email address

          - Billing Address

• All payment details supplied by yourself must be valid and correct, and must refer to yourself in the case of the Billing Address.
• By placing an order at our site you authorize GarmentQuarter to debit your account with the stated order value, and allow permission for security checks to be made on your payment card. GarmentQuarter reserve the right to request further information from yourself with regards to performing further security checks on any order to confirm credit card ownership. GarmentQuarter reserve the right to limit multiple quantities of items shipped to one postal address.
• By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract.
• By placing an order at GarmentQuarter you agree that we may use personal information provided by yourself in order to perform appropriate anti-fraud checks. Personal information will not be used in any other manner than to perform these standard security checks.
• GarmentQuarter may from time to time offer the opportunity to pre-order stock not yet available in our warehouse (all pre-order stock will state estimated dispatch date). Pre-orders are subject to our standard terms and conditions as with any other order.

 

Order Acceptance

Once your order has been placed you will receive an email stating confirmation of receipt. Please note that this is not confirmation of acceptance of the order, as the order will still be subject to standard security checks. Once your order has been fully processed and dispatched, you will receive an email stating acceptance and dispatch. If you wish to cancel your order once you have received the dispatch email, you will need to refer to our returns policy and return the goods to us once received.

 

Privacy Policy

• GarmentQuarter are committed to protecting the privacy of our website visitors and our customers. Customer information is not disclosed to third parties, unless it is to provide a service to the customer i.e. Courier companies, Credit Card protection companies.
• We may disclose customer information if we are required to by law.
• Once a purchase is made from us we may occasionally contact you in order to update you on special promotions, new products or services. You will have the opportunity to register for these updates upon completing your order.
• To improve your experience browsing the site and for fraud prevention purposes, our site uses Cookies which are explained below. 

 

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

 

Contact

You can contact us here, or by email at customerservices@garmentquarter.com or by mail to:

GarmentQuarter

25 Penn Street

Bristol

BS1 3AU

 

Telephone: 0117 329 4405

 

ZAGAL Ltd is a company registered in England with company No. 7128387

VAT No. 985582070