Returns & Refunds
At Garment Quarter, we want you to be 100% happy with your order and give you 28 days (14 days for Sale items) to return goods to us if you wish to receive a refund, exchange or credit note. Returned products must be in their original condition, with labels attached and all packaging present and undamaged.
EXTENDED RETURNS (Covid-19 period) - Orders from 23rd March 2020 until further notice
In order to give you peace of mind purchasing from us during these difficult times we are extending the returns period for order to one month after whenever government restrictions on movements end.
In order to take advantage of this extension all we are asking is that you notify us of your return within the normal 28 day period via email to firstname.lastname@example.org.
All other normal returns procedures and terms and conditions apply.
We offer Free Returns within the UK when you request a return label from us within 7 days of receipt of your order. Please email email@example.com stating FREE RETURN REQUEST and your order number and we will email you a return label. Return labels cannot be posted.
Once your label is received please ensure you return the item to us within the date specified.
For returns after the 7 day free return period you are responsible for the return cost, please follow the below steps:-
STEP1: Check our returns and exchange policy to ensure you can return the item(s).
STEP2: Please quote your order number and reason for return on the invoice or a note. There is no need to seek authorisation if you are returning an item within the returns period.
STEP3: In secure packaging, send back your parcel using a recorded service to:
Garment Quarter Returns,
1st Floor, Soho Studios,
49 Merchant Street,
49 Merchant Street,
Note: If you would like to return using a label provided by us after 7 days but within the return period we will be happy to assist for a small cost of £3.00.
We aim to process the return within 7 working days. (Please allow a further 2-3 working days for your bank to process any refund)
If returning goods from outside the UK please state description of contents as "Returns" and specify value as zero to avoid incurring duty costs.
If you would like to exchange your order for a different size or product please contact us via phone or email (+44 (0)117 374 1515 or firstname.lastname@example.org). We will be able to check our stock and place products on hold for you. We also offer a free return label if you wish to exchange your item.
Once received back your new product will be shipped out on an express service within 1-3 working days.
Returns and exchange policies
We operate a ‘try on only policy’, which gives you 28 days to return full priced goods and 14 days to return sale items for a full refund, exchange or credit note. All products must be returned in original condition with all labels attached and with original branded packaging, along with a copy of your invoice. Refunds will be accepted upon inspection of the return.
Faulty/damaged items can be returned up to 30 days from the date of purchase. If a fault occurs after this time we will do our best to assist you and any issue is dealt with on a case by case basis. Please send an email to email@example.com and include a picture of the fault and your order/receipt number.
In all cases, items must be returned in their original condition. This includes all branded packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with.
For hygiene reasons, underwear, unlined swimwear and earrings cannot be returned.
All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund given.
The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher priced items), and that proof of postage is kept until the return has been completed.
We aim to process all returns within 7 working days of receipt. You will be notified by email once completed.